Support

Need a hand with Skip Retyping?

Start with the quick checks below. If one field still misses, send the page, its label, and what you expected. You do not need to send the value itself.

Send the details we can check.

Send the page URL, browser, field label, what happened, and what should have happened. Leave passwords, cards, and saved profile values out.

Quick checks

Try these five quick checks.

  1. Open the page you want to fill, then open Skip Retyping from the extension icon or side panel.
  2. Pick the correct profile before filling, especially if you use work, personal, and applicant profiles.
  3. If the site has tabs, accordions, or a multi-step form, open the section before filling it.
  4. If a dropdown is searchable, open it once and try Skip Retyping again.
  5. If the page changes after login or after a first step, refresh the page and run Skip Retyping again.

Form support

Help for the parts you use most.

Missed or wrong fields

Multi-step pages, searchable dropdowns, popups, late-loading fields, and labels that need a Smart Rule.

Profiles and shortcuts

Work, personal, and applicant profiles; default-profile fills; the side panel; site pauses; and the optional in-page button.

Uploads and backups

Resume and cover-letter uploads, CSVs, spreadsheets, file matching, import, export, and undo for the last fill.

New to Skip Retyping? Follow the setup guide. Need unusual field matching? Read the Smart Rules guide.

Common questions

Short answers before you contact support.

Why did Skip Retyping miss a field?

The field may be hidden, loaded after the page opens, or labeled in an unusual way. Open the form section, try again, then add a narrow Smart Rule if the label still needs help.

Where do I manage or restore Pro?

Open Skip Retyping and find the plan card below your profiles. Use Manage billing for an active subscription, Update billing after a failed renewal, or Try again if the billing check was interrupted. To recover Pro on another browser or profile, open the Pro window and choose Restore purchase.

Looking for release notes? Read the Skip Retyping changelog.

Billing

Manage Pro or get access back.

Start with the plan card inside Skip Retyping. If it cannot restore access, send the purchase email and plan name. Never send card details.

Privacy

Keep private values out of support mail.

A page URL and field label are normally enough. Remove profiles inside Skip Retyping when you no longer need them.